Terms & Conditions

General

  1. By using Cupcake Girl’s service, “Client” agrees to be legally bound and to abide by these Terms and Conditions (T&Cs) just as if “Client” has signed this “T&Cs”. Cupcake Girl  reserves the rights to terminate the service to “Client” immediately if “Client” does not comply and/or continue to comply with the “T&Cs”.
  2. “Client” acknowledges and agrees that Cupcake Girl will not be held liable to “Client” or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods supplied to or on behalf of “Client”.
  3. Cupcake Girl reserves the right to change the “T&Cs” without notice. “T&Cs” published in Cupcake Girl’s website will always be the latest and will override any prior “T&Cs” provided in any other form.

Order Process

All orders must be submitted online through Cupcake Girl’s ‘Order Form’ provided on the website. Please double check your email address and ensure you have provided the correct details as the majority of Cupcake Girl’s correspondences will be via email. If you have submitted an order form and your email is incorrect, Cupcake Girl has no other way of replying to you if no other contact details are provided.

Submission of this order form does not guarantee your order, it is simply a request for an order. Cupcake Girl will respond to your submission at her earliest convenience and provide you with a quote or purchase order form.

Cupcake Girl reserves the right to decline your order as there are limited availabilities and we are often booked out during peak seasons.

It is then up to you whether or not you accept the product and pricing. If you choose not to go ahead with the order, you need not do anything.

If you are happy with the quote and would like to go ahead with the order, simply follow the instructions on the email and/or purchase order form regarding relevant deposit payment.

By making your deposit payment you are officially agreeing that you have read and understood all of Cupcake Girl’s Terms & Conditions; you are happy with the quote and/or purchase order form provided  by Cupcake Girl and fully accept the order specified in the email/purchase order form to go ahead.

After Cupcake Girl has received your deposit payment (thus, your agreement), you will receive an Order Confirmation via email. This is when you know your order will be going ahead. Cupcake Girl will then begin her planning stage and all preparations for your creation.

Due to the lengthy order process from initial contact to final outcome, it is recommended that large quantity orders and labour intensive orders be booked approximately one month in advance from the event date to allow sufficient time-frame for questions going back and forth, forms to be created and filled (if necessary) and payments to be cleared. It is only after this stage that both parties i.e. you as the client and Cupcake Girl as the company are in a contractual agreement with each other. Therefore, Cupcake Girl will not start any preparations until this agreement has been confirmed.

If orders are left until the last minute there is very little time for Cupcake Girl to work on your creation as certain designs require specific ingredients/equipment etc that may need to be pre-ordered. Cupcake Girl rather not compromise on the quality of your final product due to rushed attempts to meet deadlines. Therefore, she cannot emphasis enough the need to book in advance.

Deposit Payment

After submission of your Order Enquiry Form, if your order is accepted you will receive either an email stating so or a Purchase Order Form. Detailed instructions for the deposit payment will be provided with the email and/or on the form.

There is a deposit payment of 50% of the total order price. This amount is to cover any costs that Cupcake Girl may need to preorder in preparation for your creation. You are more than welcome to pay in full as it could save you another round of payment transfer and clearance time later.

Preferred method of payment is electronic funds transfer (EFT) or direct bank deposit to Cupcake Girl’s business account provided on the purchase order form.

The deposit payment is required at the time of your order acceptance i.e. when Cupcake Girl has provided you with a quote and you agree to accept it along with all the Terms & Conditions.

Basically, if Cupcake Girl does not receive your agreement to the order and the accompanying deposit payment cleared in her business account, there is no contractual agreement and therefore no parties, either you as the client or Cupcake Girl as the company are liable to each other.

 

Payment

Full payment (the other 50% of the total order) is to be paid via electronic funds transfer (EFT) or direct bank deposit by the week of the event date, this is also to allow sufficient time-frame for the funds to clear.

If full payment has not been received by Cupcake Girl before the pick-up/delivery date, Cupcake Girl reserves the right to discontinue the order in which case you will forfeit the deposit payment.

You will receive a Tax Invoice/Receipt for your completed payment at the time of your order pick-up or delivery.

Pick-Up

Cupcake Girl trades as a home-based business located in Adelaide’s metropolitan area, approximately 15 minutes from the CBD in the North Western suburbs. Pick-up address will be provided with your Confirmation Order.

Pick-Up time varies from 8am – 6pm (or possibly at other various times as arranged with Cupcake Girl) you will be asked on the Order Enquiry Form when your preferred pick up time is. However, this can be arranged with Cupcake Girl closer to the event date when both parties have a more accurate knowledge of their schedules.

Delivery

Cupcake Girl currently offers delivery to certain areas only, mainly those within half an hour of Adelaide’s CBD. Delivery is also for specific order packages only, mostly those requiring set-up service as well to create the overall display ready for guests to arrive. Please refer to Cupcake Girl’s ‘Packages’ section for more information.

Upon filling out your online Order Enquiry Form, you may be asked the approximate time-frame allowed for delivery and/or set-up service. Please notify Cupcake Girl if any of the delivery details change before the event date or if there are any further information regarding access to areas, parking etc which need to be provided.

You as the “Client” hereby agrees to the following terms and conditions regarding delivery:

  1. Cupcake Girl will not be held liable for any damages that may occur after the product has been collected or delivered and setup.
  2. If the incorrect delivery address is supplied or if there is no-one to receive and no safe place (as judged by us) to leave the ordered products, they will be returned to Cupcake Girl’s premises and we will contact you to arrange re-delivery. You may incur an additional fee for re-delivery.
  3. Cupcake Girl will not be held responsible for completing setup at a ceremony or reception venue if the venue is not ready at the pre-agreed time. Cupcake Girl will use its discretion to leave the products at the venue (if the venue is willing to complete the setup) or to return the products to Cupcake Girl’s premises for you to arrange pick up.
  4. Cupcake Girl is unable to give a guaranteed time of delivery but will endeavour to deliver at the agreed time.
  5. You as the “Client” agree that late delivery does not constitute a failure of agreement, and does not entitle “Client” to cancellation or refund of an order.

 

Stand Hire

Stand hire is available with your cupcake order for a bond payment of $100 per stand. There are also packages available which includes stand hire. Bond payment of $100 is required at the time of your full payment.

You will receive a full refund of $100 to your nominated bank account once the event is over, the stand(s) have been returned and inspected and there are no damages.

Funds will be deducted from the bond payment if there are any damages, the amount will vary depending on how severe the damage. If the stand(s) are deemed un-reparable, you will forfeit the bond payment of $100 and will not receive a refund. This will then be the cost of replacement for a new stand.

Damage may be in the form of, but not limited to, cuts, chips, scratches, breaks, cracks, bends, peels, dents or discolouration.

Stands are to be returned within 7 days after the event date. A penalty fee of $30 will be incurred for every day that the stand is not returned. Cupcake Girl may require these for the next event, therefore it is important that the stands are returned on time.

Cancellations & Refunds

The following will apply if for any reason you require the cancellation of your order:

All requests for cancellation must be made in writing and emailed to Cupcake Girl at info@cupcakegirl.com.au

If you decide to cancel your order, all deposits are non-refundable. Cupcake Girl may have started on ingredients and material purchases and/or part of your product ordered.

In the event when Cupcake Girl is unable to supply the order on the agreed date due to unforeseen circumstances (for reasons including, but not limited to, illness, accident, injury or bereavement), we reserve the right to find substitute companies and/or subcontractors in order to fulfill the order. If Cupcake Girl is still unable to fulfill the order, we reserve the right to cancel the order at any given time and will provide you with a full refund.

Food Products and Services

  1. Please be aware that Cupcake Girl’s products may contain traces of nuts. It is the “Client’s” responsibility to inform their guests that traces of nuts may be present in the products. Cupcake Girl will not be held responsible for anyone suffering from nut allergies.
  2. Non edible items may be used as decorations in cakes and/or cupcakes. It is the “Client’s” responsibility to ensure that any non-edible items are removed prior to consumption.
  3. All efforts will be made by Cupcake Girl to ensure that the final product matches the colour and design chosen as much as possible. However, Cupcake Girl cannot 100% guarantee an exact colour and design match.
  4. All efforts will be made by Cupcake Girl to supply the products agreed upon after the Order Confirmation and Deposit Payment . However  Cupcake Girl will not be held responsible if the products are not available as a result of, but not limited to, unavailability, seasonal variations or poor quality. Cupcake Girl reserves the rights to use its discretion to supply similar or substitute high quality product under such circumstances and will try where possible to communicate this alternative product with the client prior to supply.

Allergen

Cupcake Girl’s signature cupcakes/cakes contain the following ingredients listed below.

These ingredients also form the base for some of the other cupcake/cake flavours with variations on the ingredients.

If you are concerned about any ingredient that may be in your chosen flavour/s, please feel free to contact Cupcake Girl for more information.

Cupcake Girl also has the standard chocolate and vanilla flavours available in vegan, gluten-free and kosher which may contain different ingredients from those listed below.

Ingredients Listing

Self Raising Flour

Plain Flour

Egg

Milk

Butter

Salt

Caster Sugar

Brown Sugar

Icing Sugar

Cocoa

Bicarb Soda

Baking Powder

Vanilla Extract

Vanilla Essence

Chocolate

The majority of Cupcake Girl’s cupcakes/cakes contain milk, egg, gluten and may contain traces of nuts.

Please let Cupcake Girl know if you or the cupcake/cake consumers have any severe allergies to any ingredient (even those not listed here) that requires special attention as she will do her best to be even more vigilant and take extra care in ensuring no cross contamination.

*Note:  In order to cover the business, this is not 100% guaranteed, however Cupcake Girl will endeavour to do her best.

Client Obligation

  1. To read Cupcake Girl’s Terms and Conditions provided here thoroughly and carefully. By using Cupcake Girl’s services, “Client” agrees to be bound by these terms and conditions.
  2. To pay the deposit payment as an agreement and acceptance of all of Cupcake Girl’s Terms and Conditions. With subsequent full payment made prior to the pick-up or delivery of goods/services.
  3. To fill the Order Form with complete and accurate details. Cupcake Girl will not be held responsible for errors in the product/service which resulted from lack of or incorrect information/details.
  4. To provide the correct and complete delivery address at the time of ordering. Should “Client” provide the incorrect address, Cupcake Girl is not obliged to re-deliver the order to the correct address at Cupcake Girl’s expense.
  5. To follow the payment process as specified here in Cupcake Girl’s Terms and Conditions and/or on relevant communications.  Cupcake Girl reserves the right to cancel the order for “Client” who fails to follow the payment process.
  6. To notify and ensure the venue is ready at the pre-agreed time to receive the product delivery.
  7. To provide a strong, stable and level cake presentation table at the venue to hold the weight of the products ordered.

Product Disclaimer

Actual product ingredients, product presentation and packaging may vary. All products are produced in an environment where nuts, wheat products, egg products and milk products are present. This includes our products that are produced using Gluten Free Ingredients. We recommend that you consider medical advice before consuming a product if you suffer from severe allergic reactions.

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